TERMS AND CONDITIONS

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Greg Bespoke Furniture (Pty) Ltd

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Greg Bespoke Furniture – Key Terms Summary

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1. Custom Orders Only – All furniture is made-to-order; production begins only after design approval and deposit payment.

2. Deposit Requirement – A 65% non-refundable deposit secures the order and materials; remaining 35% due before delivery.

3. Quotation Validity – Quotes are valid for 1 day unless stated otherwise; prices may change due to material or labour cost fluctuations.

4. Design Approval – Clients must approve all designs, drawings, measurements, and materials before production. Changes after approval are treated as Change Orders.

5. Intellectual Property – All designs, drawings, CAD files, and samples remain the Company’s property. Clients may not reproduce or resell designs without permission.

6. Marketing Rights – The Company may photograph or showcase completed work for marketing unless the client requests confidentiality.

7. Production Lead Times – Estimated 2–8 weeks; subject to material availability, supplier delays, or unforeseen circumstances.

8. Change Orders – Any alterations after design approval may incur extra costs and revised lead times.

9. Wood Movement & Natural Variations – Wood naturally expands, contracts, and may have minor cracks, splits, or colour variations; these are normal and not defects.

10. Finishes & Maintenance – Rubio Monocoat finishes are used. Clients must follow recommended care to maintain warranty.

11. Aftercare Advice – Avoid heat, direct sunlight, moisture, or harsh cleaning products; regular oiling and care are required.

12. Warranty – Workmanship is warranted for 6 months. Natural wood movement, colour changes, misuse, or neglect are not covered.

13. Inspection on Delivery – Clients must inspect all items upon delivery. Visible defects must be reported within 3 business days; latent defects within 7 days of discovery.

14. Steel, Powder-Coating & Glass – Minor variations in colour, finish, or tolerance are normal. Glass breakage after delivery is the Client’s responsibility unless proven defective.

15. Risk & Ownership – Ownership remains with the Company until full payment. Risk passes to the Client upon delivery or collection.

16. Returns, Cancellations & Refunds – Custom furniture cannot be returned. Deposits are non-refundable; cancellations after deposit result in loss of deposit.

17. Limitation of Liability – Company liability is limited to the purchase price of the furniture. Indirect or consequential losses are excluded.

18. Indemnity – Clients indemnify the Company against claims arising from misuse, third-party IP infringement, or unauthorised modifications.

19. Force Majeure – The Company is not liable for delays caused by events beyond its control, including natural disasters, strikes, power outages, pandemics, or governmental restrictions.

20. Governing Law & Dispute Resolution – These Terms are governed by South African law. Disputes will first attempt negotiation; if unresolved, the competent South African courts have jurisdiction.

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TERMS AND CONDITIONS IN DETAIL

(“the Company”, “we”, “us”, “our”)

These Terms and Conditions govern all quotations, sales, custom furniture manufacturing, deliveries, installations, and related services provided by Greg Pretorius Bespoke Furniture (Pty) Ltd. By placing an order or paying a deposit, the Client (“you”, “your”) accepts and agrees to be bound by these Terms and Conditions.

 

1. DEFINITIONS & GENERAL TERMS

1.1 “Company” refers to Greg Pretorius Bespoke Furniture (Pty) Ltd, including its directors, employees, subcontractors, and agents.
1.2 “Client” refers to any person or entity purchasing Goods or Services.
1.3 “Goods” refers to furniture, materials, components, and any physical items provided by the Company.
1.4 “Services” refers to design, manufacturing, delivery, installation, maintenance, consultation, or any other service offered by the Company.
1.5 “Order” refers to any request, quote acceptance, invoice, or agreement for Goods or Services.
1.6 “Business Day” means Monday to Friday, excluding South African public holidays.
1.7 “Writing” or “Written” includes email, WhatsApp messages, or any electronic communication.

1.8 Entire Agreement – These Terms constitute the full and final agreement between the Company and Client. Any other terms (including Client purchase orders or verbal promises) do not apply unless formally agreed in writing by the Company.

1.9 Priority of Terms – If any conflict exists between these Terms and any other document, these Terms will prevail unless expressly overridden in writing by the Company.

1.10 Electronic Acceptance – The Client agrees that approval via email, WhatsApp, SMS, or any digital confirmation has the same legal effect as a signed document.

1.11 Consumer Protection Compliance – These Terms comply with applicable South African laws, including the Consumer Protection Act (CPA), unless the Client is a juristic person with an annual turnover or asset value above the CPA threshold.

 

2. QUOTATIONS & ACCEPTANCE

2.1 Quotation Validity – All quotations are valid for 1 (one) calendar day only, unless otherwise stated in writing.

2.2 Non-Binding Until Deposit – A quotation does not constitute a binding agreement. An Order is only confirmed once the Client pays the required deposit or provides written acceptance and the Company issues an invoice.

2.3 Price Changes – If the Client accepts a quotation after the 1-day validity period, the Company reserves the right to update pricing due to changes in material costs, supplier pricing, exchange rates, or labour rates.

2.4 Acceptance Methods – Acceptance may occur via any of the following:

Payment of deposit.

Written confirmation via email/WhatsApp.

Signed quotation or invoice.

2.5 Design Approval Required Before Production – The Company requires written approval of designs, drawings, dimensions, finishes, or specifications before any production begins. Failure to approve will delay lead times.

2.6 Client Responsibility to Check – The Client is responsible for confirming all details (measurements, layout, finishes, materials, colours, functionality) before design or production approval. The Company will not be liable for errors the Client failed to correct.

2.7 Changes After Approval – Any change after design approval will be treated as a Change Order and will:

Extend lead times.

Incur additional charges.

Require updated written approval.

2.8 Communication as Binding – The Client acknowledges that all communications relating to the Order through WhatsApp, email, or other written channels are binding.

2.9 Minimum Order Requirement – The Company reserves the right to reject any order at its sole discretion.

 

3. DESIGN, INTELLECTUAL PROPERTY & CONFIDENTIALITY

3.1 Company Intellectual Property (IP) – All concepts, sketches, 3D models, CAD drawings, specifications, designs, manufacturing methods, and processes created by the Company remain the exclusive intellectual property of the Company.

3.2 No Transfer of Rights – Payment for Goods or Services does not transfer ownership of the Company’s IP. Clients may not copy, share, reproduce, or use Company designs for manufacturing elsewhere unless explicitly licensed in writing.

3.3 Design Fees – The Company may charge separate design or consultation fees for complex or custom design work. These fees are non-refundable, even if the Client does not proceed with an order.

3.4 Use of Designs for Portfolio/Marketing – The Company reserves the right to photograph, film, and showcase any project, design, or finished product (before, during, or after installation) for marketing, social media, or portfolio purposes. Client property location details will not be disclosed without permission.

3.5 Client-Supplied Designs or Ideas – If the Client provides designs, inspiration images, or specifications, the Client warrants that they own the rights or have obtained permission. The Client indemnifies the Company against any third-party claims.

3.6 Confidentiality – Both parties must keep any commercially sensitive information confidential. The Company will not disclose Client personal information except as required to deliver services or comply with law.

3.7 Design Revisions – The Client is entitled to a reasonable number of design amendments. Excessive or major redesigns beyond the initial scope will be billed separately.

 

4. DEPOSITS, PAYMENTS & NON-REFUND POLICY

4.1 Deposit Requirement – A 65% non-refundable deposit is required prior to commencement of any work. No materials will be ordered, and no production will begin until the deposit is received and cleared in the Company’s bank account.

4.2 Acceptance of Terms – Payment of the deposit constitutes full acceptance of:

The quotation

The design/specifications

These Terms & Conditions
No signed documentation is required.

4.3 Balance of Payment – The remaining 35% balance is due:

One (1) day before delivery, OR

Immediately upon delivery, and must reflect in the Company’s FNB account.
Delivery or collection will NOT take place until full payment has cleared.

4.4 Payment Methods – Payments must be made via EFT or bank transfer into the Company’s nominated account. Cash payments may incur handling fees. Cheques are not accepted.

4.5 Proof of Payment – Proof of payment must be sent to the Company. However, sending proof does not constitute receipt—funds must clear before production or delivery proceeds.

4.6 Title and Ownership – All Goods remain the property of the Company until full payment (including any additional charges, storage fees, or interest) has been received.

4.7 Non-Refundable Deposit Justification – Once the deposit is paid:

Materials are purchased specifically for your order.

Labour and manufacturing scheduling is allocated.

Custom-made furniture cannot be resold easily.
Therefore, the deposit is strictly non-refundable under any circumstances.

4.8 Late or Failed Payment – If the final balance is not paid on the agreed date:

Delivery/collection will be postponed.

Storage fees apply (see Section 12).

The Company reserves the right to retain or resell the furniture.

4.9 Interest on Overdue Amounts – The Company reserves the right to charge interest at 2% per month on overdue balances.

4.10 Failure to Pay / Cancellation After Deposit – If the Client cancels or refuses to pay the final balance:

Ownership remains with the Company.

The Company may complete and sell the furniture to recover losses.

Any amount recovered in excess of the deposit is not refundable to the Client.

4.11 Refunds (Strictly Limited) – Refunds will only be considered in cases of proven workmanship defects that fall under the warranty (Section 8). No refund will be issued for:

Change of mind

Incorrect measurements provided by Client

Natural wood movement

Client negligence or misuse

Delays outside Company control

4.12 Client Financing or Installment Plans – If payments are made via third-party financing or installment arrangements, the Client remains liable until the full amount is paid.

 

5. PRODUCTION, CHANGES & DELAYS

5.1 Production Start – Lead times and production begin only after:

Deposit is received,

All designs/specifications are approved in writing,

All measurements/site checks (if applicable) are completed.

5.2 Estimated Lead Time – Standard lead time is 2 to 8 weeks depending on:

Design complexity,

Current production schedule,

Supplier and material availability.

5.3 Lead Time is an Estimate Only – All production timeframes are estimates and not guaranteed. Delays do not constitute breach of contract and do not entitle the Client to cancellation or a refund.

5.4 Factors That May Delay Production

Load shedding or power outages

Supplier or material delays

Specialist services (e.g., powder coating, CNC, glass, upholstery)

Transport delays

Illness or staff shortages

Force majeure (see Section 17)

5.5 Client-Caused Delays – If the Client delays approval, measurements, payments, design sign-off or site access, the lead time will be extended accordingly. Additional costs may apply.

5.6 Change Orders (Post-Approval Changes) – Any changes to design, dimensions, materials, finish, or additional items after production has started will:

Incur additional costs,

Require a revised quotation,

Extend the timeline,

Require written approval.

5.7 Partial Deliveries – The Company reserves the right to deliver in stages. Each delivery will be treated as a separate contract.

5.8 Client-Supplied Materials – If the Client provides materials, wood, hardware, or finishes:

The Company accepts no responsibility for quality issues or defects.

Additional labour or handling fees may apply.

5.9 Inspection During Production – The Client may request to inspect the piece in progress at the workshop by appointment. Changes requested after such inspection may incur costs.

5.10 Completion Notification – The Company will notify the Client when the furniture is ready. The Client must pay the balance promptly and arrange delivery/collection to avoid storage fees.

5.11 Delays Outside Company Control – If the Company is unable to meet the estimated lead time due to events beyond its control, the Company will notify the Client and provide a revised timeframe. This does NOT justify cancellation or compensation.

 

6. WOOD MOVEMENT, MATERIAL CHARACTERISTICS & FINISHES

6.1 Natural Characteristics of Wood – Wood is a natural, living material that expands and contracts based on temperature and humidity. This natural movement is inherent and unavoidable.

6.2 Kiln Drying & Moisture Content – All wood is kiln-dried to an industry-standard moisture content of 8% to 12% before manufacturing. Despite this, wood may still adapt to its final environment.

6.3 Acclimatisation – After manufacturing, furniture may require time to acclimate to its final location. Wood may move slightly during this period.

6.4 Acceptable Natural Imperfections

Minor cracks or hairline splits

Checking or small openings

Grain variations

Knots or character marks
These are not defects and form part of the furniture’s aesthetic.

6.5 Colour & Grain Variation – Wood colour, tone, and grain differ from plank to plank. Exact uniformity cannot be guaranteed. Supplier stock differences may also affect the final appearance.

6.6 Environmental Impact – Placement near windows, direct sunlight, air conditioning, fireplaces, heaters, or outdoor exposure may cause:

Cracking

Warping

Discolouration

Excessive movement
The Client is responsible for proper placement.

6.7 Humidity Control – Ideal indoor humidity: 40% to 60%. Extremely dry or humid environments will damage wood. The Client should use humidifiers or dehumidifiers if necessary.

6.8 Finish Used – All furniture is finished with Rubio Monocoat, a premium oil-based product designed for natural wood protection.

6.9 Finish Characteristics

Water-resistant, not waterproof

Matte, natural look

Enhances grain and texture

Requires proper cleaning and maintenance (see Section 7)

6.10 Water & Heat Protection – Spills must be wiped immediately. Use coasters, placemats, and protective pads. Hot items will cause damage if placed directly on the wood.

6.11 Acceptance of Natural Behaviour – By accepting delivery, the Client acknowledges that:

Wood movement is natural and expected;

Minor cracks or splits are not defects;

Colour and grain variation is normal;

These characteristics do not qualify for refund or replacement.

6.12 Special Finishes or Treatments – If the Client requests special finishes (e.g. outdoor protection, stains, epoxy fills, high-gloss coatings), performance may vary. The Company will advise but cannot guarantee long-term results in all environments.

 

7. AFTERCARE & MAINTENANCE

7.1 Client Responsibility – The Client is responsible for regular cleaning and maintenance of the furniture. This includes:

Dusting with a soft, dry cloth.

Avoiding harsh chemicals or abrasive cleaners.

Ensuring furniture is not exposed to direct sunlight or excessive moisture.

7.2 Professional Cleaning – For deep cleaning or restoration, the Client should consult a professional. The Company is not liable for damage caused by improper cleaning methods.

7.3 Maintenance Services – The Company offers maintenance services at an additional cost. These services include:

Tightening of joints and screws.

Re-oiling or re-finishing wood surfaces.

Replacing worn-out components.

7.4 Scheduling Maintenance – Maintenance services must be scheduled in advance. The Company will provide an estimate of time and cost before commencing any work.

7.5 Warranty Limitations – Regular maintenance is essential to keep the warranty valid. Failure to maintain the furniture as per the Company's guidelines may void the warranty.

 

8. WARRANTY & CLAIMS

8.1 Implied Warranty – In accordance with the Consumer Protection Act, all goods are sold with an implied warranty of quality. This means the goods are free from defects and are of the quality that a reasonable person would expect.

8.2 Extended Warranty – The Company offers an extended warranty beyond the statutory period. Details of this warranty, including duration and coverage, are provided separately.

8.3 Warranty Coverage – The warranty covers:

Manufacturing defects.

Structural failures under normal use.

Material defects that affect functionality.

8.4 Exclusions – The warranty does not cover:

Damage due to misuse or neglect.

Normal wear and tear.

Alterations or repairs not authorized by the Company.

Damage caused by environmental factors, such as humidity or temperature extremes.

8.5 Claim Process – To make a warranty claim, the Client must:

Notify the Company in writing within 14 days of discovering the defect.

Provide proof of purchase and photographs of the defect.

Allow the Company to inspect the furniture.

8.6 Resolution – Upon verification of the claim, the Company will:

Repair the defect at no cost to the Client.

Replace the defective item if repair is not feasible.

Refund the purchase price if neither repair nor replacement is possible.

8.7 Limitation of Liability – The Company's liability under the warranty is limited to the repair, replacement, or refund of the defective item. The Company is not liable for any consequential or incidental damages arising from the defect.

 

9. STEEL / GLASS / POWDER COATING

9.1 Material Characteristics – Steel and glass are subject to natural variations. These materials may exhibit:

Minor scratches or imperfections.

Colour variations due to different batches.

Slight warping or bending within industry tolerances.

9.2 Powder Coating – Powder coating is a durable finish but may show:

Minor texture variations.

Small imperfections due to environmental factors during curing.

9.3 Maintenance of Metal Components – To maintain the appearance and longevity of metal parts:

Clean regularly with a soft cloth.

Avoid abrasive cleaners or tools.

Protect from harsh chemicals and extreme weather conditions.

9.4 Glass Care – Glass surfaces should be cleaned with a non-abrasive cleaner and a soft cloth. Avoid using sharp objects that may scratch the surface.

9.5 Exclusions from Warranty – Damage to steel, glass, or powder-coated surfaces due to misuse, neglect, or improper cleaning is not covered under the warranty.

 

10. DELIVERY & COLLECTION

10.1 Delivery Charges – Delivery charges are calculated based on:

Delivery location.

Size and weight of the items.

Accessibility of the delivery site.

10.2 Delivery Times – The Company will provide an estimated delivery date. While every effort is made to adhere to this date, delays may occur due to unforeseen circumstances.

10.3 Client Responsibilities – The Client must:

Ensure the delivery address is accessible.

Inform the Company of any potential obstacles (e.g., narrow doorways, stairs).

Be present at the delivery location to accept the goods.

10.4 Failed Delivery Attempts – If the Client is unavailable at the time of delivery:

A re-delivery fee may apply.

The Client must reschedule delivery at their convenience.

10.5 Collection of Items – If the Client wishes to return items:

The Company will arrange for collection.

Collection charges may apply, depending on the location and nature of the items.

10.6 Inspection Upon Delivery – The Client should inspect the goods upon delivery. Any visible damage must be reported to the Company within 48 hours.

10.7 Ownership Transfer – Ownership of the goods transfers to the Client upon delivery and receipt of full payment.

 

11. INSTALLATION & SITE REQUIREMENTS

11.1 Site Conditions – The Client must ensure that the installation site is suitable, safe, and ready for furniture delivery and installation. This includes:

Clear access to the area (doors, staircases, lifts, pathways).

Adequate floor strength to support the furniture weight.

Stable and level surfaces for proper installation.

11.2 Installation Services – If the Company is providing installation:

Installation will be carried out by trained personnel.

Installation charges will be outlined in the quotation or invoice.

Any additional work outside the original scope will require a Change Order.

11.3 Client Responsibility During Installation – The Client must:

Remove obstacles or fragile items in the installation area.

Ensure pets and children are safely away from the work area.

Approve the final placement of furniture once installation is complete.

11.4 Risks During Installation – The Company is not responsible for:

Damage to pre-existing structures, floors, or walls not caused by negligence.

Delays caused by inaccessible or unsafe installation sites.

 

12. STORAGE & HOLDING FEES

12.1 Storage Prior to Delivery – If the Client requests delayed delivery or fails to take delivery as scheduled:

The Company may store the goods for a limited period.

Storage fees will be calculated based on the size, weight, and duration of storage.

12.2 Extended Storage – After a reasonable storage period (typically 14–30 days), the Company may:

Charge daily storage fees.

Require additional deposits before releasing the goods.

Resell or otherwise dispose of the goods if storage fees remain unpaid, retaining any proceeds to offset outstanding amounts.

12.3 Liability During Storage – The Company takes reasonable care while storing goods but is not liable for:

Accidental damage, minor scratches, or environmental effects (humidity, temperature, sunlight).

 

13. RETURNS, CANCELLATIONS & REFUNDS

13.1 Custom/Bespoke Goods – As these items are made to order, cancellations or returns are generally not permitted once production has started.

13.2 Cancellation Policy – If the Client cancels before production begins:

The 65% deposit is non-refundable.

Any additional costs incurred by the Company (materials, design work) may be deducted from refundable amounts, if applicable.

13.3 Faulty Goods – Returns are allowed only in cases of verified manufacturing defects covered under Section 8 (Warranty).

13.4 Refund Timing – Approved refunds for defective goods will be processed within 30 days of claim approval, minus any costs for shipping, handling, or repair, where applicable.

 

14. LIMITATION OF LIABILITY

14.1 Maximum Liability – The Company’s total liability for any claim, whether in contract, tort, delict, or otherwise, shall not exceed the total amount paid by the Client for the goods or services giving rise to the claim.

14.2 Exclusion of Consequential Losses – The Company is not liable for indirect or consequential losses, including:

Loss of income or profits.

Loss of use or enjoyment of the goods.

Damage to property not directly supplied by the Company.

14.3 Third-party Claims – The Company is not liable for claims arising from:

Use of the goods outside normal conditions.

Alterations or repairs carried out without written consent.

Materials supplied by the Client.

 

15. INDEMNITY & INSURANCE

15.1 Client Indemnity – The Client agrees to indemnify and hold the Company harmless from any claims, losses, or damages arising from:

Misuse or abuse of the goods.

Unauthorized alterations or repairs.

Third-party claims regarding materials or designs supplied by the Client.

15.2 Insurance Coverage – The Company maintains insurance for:

Goods in transit.

Public liability related to Company operations.

15.3 Risk Transfer – Once delivery is complete and payment is received, risk transfers to the Client. The Client is responsible for insuring the goods thereafter.

 

16. PRIVACY & CONFIDENTIALITY

16.1 Client Data – The Company collects and stores Client information necessary for processing orders, delivering goods, and providing aftercare.

16.2 Use of Data – Client information may be used for:

Order fulfilment.

Communications regarding products, services, updates, or promotions (unless opted out).

Internal accounting, auditing, and legal compliance.

16.3 Confidentiality – The Company will treat Client information as confidential, except where disclosure is required by law or necessary for order fulfilment (e.g., suppliers, installers).

16.4 Data Security – Reasonable measures are taken to protect personal information from unauthorized access, disclosure, alteration, or destruction.

16.5 Third-Party Sharing – Personal information is only shared with trusted subcontractors or suppliers when necessary to complete the Order.

 

17. FORCE MAJEURE

17.1 Definition – Force Majeure events include, but are not limited to:

Natural disasters (floods, storms, fire, earthquakes).

Epidemics, pandemics, or health emergencies.

Strikes, industrial action, or labour shortages.

Governmental actions, regulations, or restrictions.

Power outages, load shedding, or logistical disruptions.

17.2 Company Obligations – The Company will:

Notify the Client promptly of a Force Majeure event.

Use reasonable efforts to resume performance as soon as possible.

17.3 No Liability – The Company is not liable for delays, non-performance, or additional costs caused by Force Majeure events.

 

18. ASSIGNMENT & SUBCONTRACTING

18.1 Company Assignment – The Company may subcontract or assign work to reputable subcontractors (e.g., powder coating, CNC, glass supply, installation) while remaining responsible for overall performance.

18.2 Client Assignment – The Client may not assign, transfer, or delegate rights or obligations under the Terms without prior written consent from the Company.

18.3 Responsibility – Any subcontracted work is deemed as executed by the Company; liability and warranties remain as per these Terms.

 

19. VARIATION OF TERMS

19.1 Right to Update – The Company may revise, update, or amend these Terms from time to time.

19.2 Notification – Material changes will be communicated to Clients.

19.3 Existing Orders – Terms applicable at the time of Order acceptance continue to govern already confirmed and paid Orders.

 

20. GOVERNING LAW & DISPUTES

20.1 Governing Law – These Terms are governed by the laws of the Republic of South Africa.

20.2 Dispute Resolution – In the event of any dispute:

Parties shall first attempt to resolve it through good-faith negotiation.

If unresolved, disputes may be brought before the competent courts of South Africa.

20.3 Exclusive Jurisdiction – The Client consents to the jurisdiction of the South African courts for any disputes arising from these Terms.

 

21. NOTICES

21.1 Form of Notices – All notices, communications, or requests must be in writing via:

Email: greg@crafthouse.co.za

Registered business address: [Insert Physical Address]

21.2 Effective Date – Notices are deemed delivered:

On the day of receipt if delivered in person.

On the date of electronic confirmation if sent via email.

21.3 Client Responsibility – Clients must ensure their contact details are accurate and up-to-date.

 

22. GENERAL PROVISIONS

22.1 Severability – If any provision is deemed invalid or unenforceable, remaining provisions remain in full force.

22.2 Waiver – Failure by the Company to enforce any provision does not constitute a waiver of rights.

22.3 Headings – Section headings are for convenience only and do not affect interpretation.

22.4 Entire Agreement – These Terms, together with the quotation, invoice, and any Change Orders, constitute the entire agreement between the Company and the Client.

22.5 Interpretation – Words importing the singular include the plural and vice versa; references to persons include individuals, companies, and legal entities.

22.6 Survival – Sections concerning Intellectual Property, Liability, Indemnity, Confidentiality, and Governing Law survive termination or completion of the Order.