Please review all product descriptions and double-check dimensions before placing your order to ensure the item suits your space. If you have any questions, feel free to contact us at greg@crafthouse.co.za.

Every piece is thoroughly inspected before leaving our workshop to ensure it meets our high standards and arrives in pristine condition.

We ask that you carefully inspect your item upon delivery. By accepting the product, you confirm it has arrived in good condition. Greg Pretorius Furniture cannot be held liable for any damages reported after delivery has been completed.

In the rare event that an item arrives damaged or defective, our team is here to assist and resolve the issue promptly.

Please note that natural wood may feature unique imperfections, hairline cracks, or tonal variations. These are part of its character and not considered defects.

Wood is a living material—it expands and contracts with seasonal humidity changes. This gradual movement can sometimes result in minor cracks, slight warping, or shifting joints over time. These changes are completely natural and affect all solid wood furniture.

While we do our best to build with stability and longevity in mind, we cannot control the effects of humidity or seasonal changes—Mother Nature has the final say. With the right care and awareness, the impact can be minimized.

Our support covers workmanship issues and transit damage. Accidental damage or wear after delivery is not covered, but we’re happy to offer advice on care and maintenance.

We offer a premium delivery service within Gauteng, which includes placement of furniture in your room of choice, on-site assembly, unpacking, and removal of all packaging materials.

A standard delivery fee applies to each furniture piece purchased.

Once your order is ready, we’ll contact you to arrange a convenient delivery time. Please ensure the delivery area is clear and accessible, and that the item can fit through all doorways and stairwells. Kindly note that our team does not move existing furniture.

For deliveries outside Gauteng, we use trusted courier services for smaller items and reliable freight carriers for larger or oversized pieces.

Assembly is not included for deliveries outside Gauteng and will be the client’s responsibility to arrange, especially for larger items such as dining tables.

At checkout, you can leave special delivery instructions, such as stairs, tight access, or complex entry points, to help us plan accordingly. If you’re unsure whether an item will fit your space, feel free to contact us—we’re happy to assist.

All orders are made to order and carry an estimated lead time of 2-4 weeks for manufacturing.

While we make every effort to stay within this timeframe, please note that delays may occasionally occur due to the custom nature of our products. Factors such as public holidays, seasonal demand, loadshedding, weather disruptions, or supplier delays may impact production or delivery times.

We will always do our best to keep you informed and to get your order to you as promptly as possible. We appreciate your patience and understanding as we craft your bespoke piece with care.

Contact us to check current lead times before placing your order. We're happy to provide up-to-date information based on our current production schedule.