Please review all product descriptions and double-check dimensions before placing your order to ensure the item suits your space. If you have any questions, feel free to contact us at greg@crafthouse.co.za.
Every piece is thoroughly inspected before leaving our workshop to ensure it meets our high standards and arrives in pristine condition.
We ask that you carefully inspect your item upon delivery. By accepting the product, you confirm it has arrived in good condition. Greg Pretorius Furniture cannot be held liable for any damages reported after delivery has been completed.
In the rare event that an item arrives damaged or defective, our team is here to assist and resolve the issue promptly.
Please note that natural wood may feature unique imperfections, hairline cracks, or tonal variations. These are part of its character and not considered defects.
Wood is a living material—it expands and contracts with seasonal humidity changes. This gradual movement can sometimes result in minor cracks, slight warping, or shifting joints over time. These changes are completely natural and affect all solid wood furniture.
While we do our best to build with stability and longevity in mind, we cannot control the effects of humidity or seasonal changes—Mother Nature has the final say. With the right care and awareness, the impact can be minimized.
Our support covers workmanship issues and transit damage. Accidental damage or wear after delivery is not covered, but we’re happy to offer advice on care and maintenance.
